This reminds me of something that happened years ago and i complained in letter about:
https://cdn.nostr.build/i/38193275ab75afc8a9c97ce674d4d5a1e70b73a158026d4f68793756a3cb3082.jpg
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Dear Sky,
For a week our internet was intermittent so we called Sky scheduled an appointment for an Openreach engineer to come Monday 13th March 2017. What came was a man in an unmarked white van and in casual clothes stating he was from BT. When asked for ID, he said he was working for BT but is actually employed by QubeGB and that we should have been told that he and not Openreach would be coming. The name on the ID card was 'Kevin Lee', and he came in a Ford with registration #HG66AKU.
He then proceeded to ask for the wifi password for his ipad. I told him that i am not giving him the password and that he should use the spare ethernet cable. He insisted and seemed perplexed that we had changed the default information on the back of the router. He became aggressive, demanding the password and i told him that he cannot have it and that the wifi is MAC filtered. He did not understand what #MAC filtering is and i became suspicious of who he really was.
He then disconnected our router, checked our telephone line and called an Asian (Indian Subcontinent) sounding person who scheduled an appointment for an #Openreach engineer for Wednesday 15th March 2017. When he left, we noticed that the #router he had reconnected was different to our original one before he came. It had a scratch on the side, hair and blue tack on the bottom and its MAC address was different to the original. We called #Sky to complain and for assistance and the operator confirmed that the router had been changed by the #QubeGB employee. And that they will email them and contact us with the answer why he had substituted our router. To date, we have not received a reply.
Sky also could not tell us why our #wifi was passing through our old MAC address and our cabled connections the MAC address of the substituted router.
The Openreach engineer came and looked at the connection stating that it was water interfering with the cable on the outside and that the had fixed it. I asked him why our cabled connections showed a different MAC address for the router than our wifi he stated: that is how Sky knows how we are connecting to the router whether through #wifi or #ethernet.
He then said that we should wait for the router to come online and everything will be okay even though it was ON, and idle, and none of the lights that flashed when it is starting-up showed. Once he left we found that cabled connections to the internet worked and showed the MAC address of the substituted router we have. **But the wifi was not working.**
And when we navigated to Sky's admin page to find out what has happened to out wifi, the connection was refused -- even though we could surf the rest of the World Wide Web. We were then told by Sky that we need to pay for a new router to replace the one substituted by #KevinLee #QubeGB installation engineer because, "it was faulty and not under warranty".
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When Kevin Lee left, for days i couldn't find my #Kindle. Then i found it, days later in the same place i had checked several times.
The pattern now makes sense: take, break or displace.